In my last post, I introduced the many benefits of the Client Journey Map and how it could double your income. Hopefully, I’ve piqued your curiosity, and you’re already thinking about how you could design and implement this in your business. This post is about giving you the framework around the Client Journey Workflows that […]
“OMG – 100 steps? That’s how many steps it takes to serve my client?” No wonder I’m overwhelmed.” This reaction was from a client seeking a solution to manage all the tasks slipping through the cracks in her business. She had a to-do list that was a mile long with an arduous system of disconnected […]
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It’s crystal clear that I’ve been an entrepreneur at heart for most of my life. Looking back, I can see all the moments in my education and employee life that have nudged me toward it. The constant narrowing of my eyes seeking every opportunity to find better ways to be more efficient, productive and […]
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I’ve always loved client service. It’s something that comes naturally to me. Throughout my working career and into entrepreneurship, it’s become my benchmark and signature that I bring to my work. I’ve come to see client service as an art form. I’ve worked for many companies in the past that either: Paid no attention to […]
