THe Small Print

As of 01 April 2019

Caroline M. Klos, Virtual Business Support, takes seriously the privacy of those that visit our website. This Privacy Policy has been created to communicate what information we collect and how that information is used and safeguarded.

This website complies with the Personal Information and Privacy Act of British Columbia (PIPA). This legislation takes precedence over the  Personal Information Protection and Electronic Documents Act (PIPEDA), as it is not explicitly applicable to businesses based in and/or operating in British Columbia, Canada. I do respect the confidentiality of the information provided by you and therefore do my utmost to additionally adhere these legislations federally and provincially.

This website complies with the General Data Protection Act (GDPR), which came into effect 25 May 2018.

By accessing this website (www.carolinemklos.com), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

How do we collect your information?
Your data is collected by means of the digital tools and systems used to operate this website and our business.

Any type of data that is communicated to us over the internet, for example via video and chat communications, through email communications, may be subject to breaches of security. We do our utmost to ensure your data is protected but absolute protection from third-party access is impossible and therefore not guaranteed. Your communication with us through such channels and the information you choose to share with us through said channels is at your own risk.

What information is collected, and why?
When a user visits this website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user's browser type. We also collect specific information regarding the user's session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

To sign up for a mailing list
To correspond with us
Or any other such activity that we deem necessary

Caroline M. Klos, Virtual Business Support Specialist does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.

How is the information used?
Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.

Caroline M. Klos, Virtual Business Support Specialist owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Caroline M. Klos, Virtual Business Support Specialist may share this information with its business partners for the specific purpose of a promotion or service offering.

Your Rights:
You may contact us at any time, with a request via email if you would like to remove your consent from me for the processing of your data.

As Per the GPDR:

Your Right to Information and Access

You may contact us any time, with a request via email, for information about your stored data, how it was obtained, why it was collected an how it is stored.

Your Right to Rectification
You may contact us at any time, with a request via email, to verify your personal data and rectify or complete any inaccurate information.

Your Right to Be Forgotten
You may contact us at any time, with a request via email, to update to your communication preferences as well as to be blocked or removed. I will respond to your request and confirm prior to taking action.

Your Right to the Restriction of Processing
You may contact us at any time, with a request via email, to restrict or suppress the processing of your data for a period of time. In specific circumstances, your data may be restricted or suppressed but still stored unless you specifically required your communication preferences to be removed.

Your Right to Portability of Your Data
You may contact us at any time, with a request via email, to receive personal data you have provided to me a in a structured, commonly used and machine readable format. This applies specifically to data you have provided to Caroline M. Klos, Virtual Business Support Specialist. We will make every effort to transmit this data directly to another party at your request to the extent that it is technically feasible.

The Right to Object
You may contact us at any time, with a request via email, to stop using your personal data for the purposing of marketing.

Your Right to Filing a Claim
If there has been a breach of data protection legislation, you (the affected party) may file a complaint with the appropriate authorities. Our business is based out of British Columbia, Canada, and your concerns may be directed to:

The Office of the Information and Privacy Commissioner for British Columbia

For concerns related to GDPR and for European based client, you must contact the privacy authority within your EU member state.

How You Can Reach Us:
If you are still looking for more information or to revoke your consent to use your information then you are most welcome to contact us through one of our preferred contact methods:

Business Owner, Primary Contact & Data Officer: Caroline M. Klos
Email: support@carolinemklos.com
By visiting this link and completing the contact form on this page: https://www.carolinemklos.com/contact

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Surveys related cookies
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, LinkedIn, Twitter, Instagram, YouTube, Pinterest and Tumblr, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Collection of Data Through Business Based Systems
Below are the third party applications, such as scheduling, project management, accounting and digital client document processing, that I use on a day-to-day basis to operate my business. As such, through my usage, I have entered into a Data Protection Agreement with these processors. When you enter into a Service Agreement to work with me, your usage of these tools provides agreement to their privacy policies and data management processes. It is your responsibility to review the privacy policies and data management processes of these said processors prior to entering into a Service Agreement. 

Information that you provide through these business systems will be stored by indicated processors, available to Caroline M. Klos, Business Support Specialist and never shared with third-parties.

At any time, you are welcome to contact us to revoke your consent to use these systems, however, this will affect the manner of business and we may not be able to provide services for you.

Bookafy | Online Scheduling
Used for the scheduling of appointments and meetings, 

17Hats | Client Management & Client Portal
All contact forms, questionnaires, quotations, proposals, service agreements, contracts and invoicing are conducted digitally through 17Hats. 

A private client portal may be made available to you for your convenience to access the above noted documents and for communication purposes.

GSuite/GMail | Email Communication
All business communications are received via the GMail platform, powered by Google.

Google Suite / Docs / Drive | Document Processing & File Storage
We use the full suite of Google tools for document processing, presentations as well as GDrive. We will offer the use of a limited shared drive with our clients for convenient access to working files and for final file delivery.

MailerLite | Email Newsletter, Campaigns
All newsletters and campaigns are delivered to your email via MailerLite. To receive these communications, you will be required to provide your contact data such as your name and email via our website. Confirmation to receive this information will be required via email before you will receive any communications to ensure that you indeed are requesting this information. This data collected is for the purpose of communicating to you and you can revoke your consent at any time. Each email newsletter or campaign you receive will clearly communicate how to update your communication preferences.

ShowIt | Website 
My website is powered by ShowIt with servers hosted by Amazon Web Services with privacy/data policies in place and is GDPR compliant.

Skype / Zoom | Video & Audio Conference Calling
I use Skype and Zoom to connect with my clients for consultations and meeting. During conversations, chat messaging and link sharing may be used to communicate. On occasion, if required, I may record the conversation for temporary reference regarding project discussions. These files are deleted once the final project has been completed or if the client is no longer active in my business.

WP Engine | Blog
My blog is powered by WP Engine with privacy/data policies in place and is GDPR compliant.

How is personally identifiable information safeguarded?
Caroline M. Klos, Virtual Business Support Specialist utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other websites
Caroline M. Klos, Virtual Business Support Specialist web site may contain links to other internet web sites, such as social media sharing. Caroline M. Klos, Virtual Business Support Specialist neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Caroline M. Klos, Virtual Business Support Specialist web sites.

Website Agreement
The https://www.carolinemklos.com Web Site (the "Site") is an online information service provided by Caroline M. Klos , subject to your compliance with the terms and conditions set forth below. 

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. 

HTTPS://WWW.CAROLINEMKLOS.COM MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. 

YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

1. Copyright, Licenses and Idea Submissions. 

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are https://www.carolinemklos.com, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to https://www.carolinemklos.com a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to https://www.carolinemklos.com by all means and in any media now known or hereafter developed. You also grant to https://www.carolinemklos.com the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against https://www.carolinemklos.com for any alleged or actual infringement or misappropriation of any proprietary right in your communications to https://www.carolinemklos.com.

TRADEMARKS

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of https://www.carolinemklos.com. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

2. Use of the Site.

You understand that, except for information, products or services clearly identified as being supplied by https://www.carolinemklos.com does not operate, control or endorse any information, products or services on the Internet in any way. Except for https://www.carolinemklos.com - identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with https://www.carolinemklos.com  You also understand that https://www.carolinemklos.com cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. https://www.carolinemklos.com PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND https://www.carolinemklos.com SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. https://www.carolinemklos.com DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.

YOU UNDERSTAND FURTHER THAT THE PURE NATURE OF THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOUR ACCESS TO SUCH MATERIALS IS AT YOUR RISK. https://www.carolinemklos.com HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.

LIMITATION OF LIABILITY

IN NO EVENT WILL https://www.carolinemklos.com BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF https://www.carolinemklos.com OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, https://www.carolinemklos.com LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

https://www.carolinemklos.com makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-https://www.carolinemklos.com web site, please understand that it is independent from https://www.carolinemklos.com, and that https://www.carolinemklos.com has no control over the content on that web site. In addition, a link to a https://www.carolinemklos.com web site does not mean that https://www.carolinemklos.com endorses or accepts any responsibility for the content, or the use, of such web site.

3. Indemnification. 

You agree to indemnify, defend and hold harmless https://www.carolinemklos.com, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

4. Third Party Rights.

The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of https://www.carolinemklos.com and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

5. Term; Termination. 

This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.

6. Miscellaneous. 

This Agreement shall all be governed and construed in accordance with the laws of the Province of British Columbia, Canada applicable to agreements made and to be performed in the Province of British Columbia, Canada. You agree that any legal action or proceeding between https://www.carolinemklos.com and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a federal or provincial court of competent jurisdiction sitting in Canada. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. https://www.carolinemklos.com's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. https://www.carolinemklos.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Any rights not expressly granted herein are reserved.

Policy Modifications

We may change this Privacy Policy, Disclosure Policy, Disclaimer & Terms of Service (Small Print) from time to time. We will post any changes here, so be sure to check back periodically.

Copyright 2019 Caroline M. Klos, Virtual Business Support Specialist

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